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Redeem gift certificate

Using gift certificate:

When booking your treatments, please quote ‘gift certificate’ number. Please ensure that your gift voucher is presented upon arrival. Please understand that we are unable to provide treatments if you arrive without your gift voucher.

Guests are asked to protect Gift Certificates and treat as if cash, if lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.

The Prani Glow Day spa Gift Certificate cannot be redeemed for cash or refunded.

The Prani Glow Day spa Gift Certificate is valid for the period of time indicated on the card itself. This will not exceed 6 months from date of issue. Any remaining balance after the expiry date will be cancelled.

Should you need to extend the validity of your gift certificate beyond the normal 6 months, reinstatement fees apply: 6 month extension - $25 per person; 12 month extension - $50 per person.

The Prani Glow Day spa Gift Certificate is not a cheque guarantee, credit or charge card and cannot be topped up.

The Prani Glow Day spa Gift Certificate can be used for one recipient per certificate.

When you use the Prani Glow Day spa Gift Certificate, it is intended for single use only on a single order. Change will not be given.

If a payment issue arises after the purchase and issue of a gift card, Prani Glow Day spa reserves the right to cancel the set value on the gift card.

Booking

Our appointments fill up quickly, hence please book your treatment in advance to ensure you will get an appointment time that best suits you. 

Ph: 0467 207 329

email: info@praniglowdayspa.com.au

  • Arrival

    It is requested client to arrive 10 minutes prior to treatment so that you have time to wind down and fill out the client form.

    We will always endeavour to accommodate all guests where possible, however arriving late for your appointment may unfortunately reduce the time of your treatment.

    If you are running late please phone us so that we can do our best to accommodate you.

    Spa Etiquette

    Prani Glow Day Spa is a peaceful sanctuary to help you unwind, relax and recharge. Before you enter the spa, mobile phones and electronic devices are to be switched off. Please keep noise to a minimum to respect the relaxation and privacy of other guests. Smoking and the consumption of alcohol is prohibited.

    To help maintain a peaceful environment the minimum age requirement is 16 years of age.

    Health Considerations

    ome spa services may not be recommended with certain health conditions, it is therefore always recommended that you advise our staff of any health concerns when booking your treatment. You will also be asked to fill out a confidential consultation form prior to all treatments to ensure they are suitable for you.

    If you are pregnant please advise us at the time of booking so that we can recommend the most suitable treatments for you.

    It is not recommended that you consume alcohol prior to or during spa treatments. It is equally important that you drink plenty of water during and after your visit to help achieve the best possible benefit from your treatments.

    Please let your therapist know immediately if you are feeling uncomfortable. Our therapists want to ensure that you get the maximum benefit and relaxation from your treatments so please advise them if you would like them to alter the massage pressure, the room temperature, or are uncomfortable for any reason.

    The treatments provided are not medical treatments and should not be construed as such.

    Prani glow dayspa does not offer nor provide medical advice and should you have any concerns, we would urge you to obtain medical advice from a trained medical professional.

    Cancellations

    We understand that schedules do change, however we ask that you please give us 7 day notice if you need to alter or cancel your appointment.

    Cancellations advised more than 7 days prior to your treatment date will be eligible for a refund of the deposit paid less a $10 for administration and banking fees per booking.

    Bookings cancelled within 7 days of your scheduled treatment will incur the loss of your 50% deposit. Bookings cancelled within 24 hours or “No Shows” will be charged the full booked treatment cost.

    Bush Fire cancellations

    Prani Glow Day Spa will not put any of its staff or clients at risk, if there is a real bush fire threat where we are told to evacuate the area we will cancel your booking and there will be no charge.

    We do understand and Clients who feel uneasy and cancel 24 hours or more prior to treatments and prior to any CFA evacuation notices being issued will be charged in full and a gift voucher to the equivalent value will be issued. This will be valid for 6 months.

 


 

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